Alarm User Manuals,
Help & Maintenance
Alarm Help
If you are experiencing an emergency alarm malfunction the user manual does not solve, the Alarm Help contact form will notify one of our service techs. They will offer basic assistance as soon as possible via email and will notify our office to schedule a follow up service call. This is not a 24 hour emergency line.
Please leave a detailed message of problem. If you do not know your code, we do not have access to codes - refer to user manual above to power down.
To cancel a false alarm with the monitoring service call -
1-800-434-4000 and have your password ready.
Test your system Monthly - Activate sirens, test monitoring service & phone line connection.
The most common problem is a Low Back Up Battery. This battery needs to be replaced every 3 years. It is located in the main control panel box, not in a keypad. Batteries are available at our office. Changing a battery is not difficult and most clients feel comfortable enough to do on their own. Refer to user manual.
The User Manuals below address most alarm issues.